Daily Task List for Front Office Assistant - Afternoon Shift

Date:___________                                           Employee Code / Name:________________

Time	Task	Completed
13:00 – 14:00	Attend FO Afternoon Briefing and Handover from Morning Team
	Count Cash Float
14:00 – 16:00	Check stationary and oversee the lobby area and Lounge area
	Check Pick-up / Drop off report of the day with concierge
	Ensure cleanliness of the Lobby and Lounge
	Check Room change (Liaise with concierge and DM)
	Check all Room Status and discrepancy
	Post any manual incidental charges or deposits  as per Morning Shift  instructions
	Check and Clear Trace / Flag and Messages on (Timely Manner)
	Print / Save "Emergency Report” / Contingency report set  at exactly 16:00hrs
	Revise room allocation and assign rooms for any on day pick up
	Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier  procedures etc.
	Verify guest registration cards and Update profile in the PMS.
17:00 – 17:30	Last follow up with AM or Morning shift
17:30 – 22:30	Check and Clear Trace / Flag (Timely Manner)
	Check Emails
	Check on room discrepancy/Refer to DM
	Follow up any refund instructions
	Check next day departure/Clear Folios
	Check RO for next day arrival
	Follow up on supporting documents with reservations
	Block rooms for next day arrival. Refer back to DM for verification
	Modify Registration Card
	Prepare Welcome Letter for “Special Occasion” for next day arrivals
	Check Credit Limit & Post Master/Refer to DM
22:30 – 23:30	Prepare handover with Overnight Team
	Cross check all transactions and posting vs Journal
	All rebates and petty cash to be approved by FOM/AFOM/DM
	Count Float before closure
	Close Cashier and proceed with filing
	Attend evening briefing and handover with Night Team

Signature:______________                                                             Verified By: ________________