Daily Task List for Front Office Assistant - Afternoon Shift

Date:___________                                           Employee Code / Name:________________

Time	Task	Completed
13:00 – 14:00	Attend FO Afternoon Briefing and Handover from Morning Team
	Count Cash Float
14:00 – 16:00	Check stationary and oversee the lobby area and Lounge area
	Check Pick-up / Drop off report of the day with concierge
	Ensure cleanliness of the Lobby and Lounge
	Check Room change (Liaise with concierge and DM)
	Check all Room Status and discrepancy
	Post any manual incidental charges or deposits  as per Morning Shift  instructions
	Check and Clear Trace / Flag and Messages on (Timely Manner)
	Print / Save "Emergency Report” / Contingency report set  at exactly 16:00hrs
	Revise room allocation and assign rooms for any on day pick up
	Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier  procedures etc.
	Verify guest registration cards and Update profile in the PMS.
17:00 – 17:30	Last follow up with AM or Morning shift
17:30 – 22:30	Check and Clear Trace / Flag (Timely Manner)
	Check Emails
	Check on room discrepancy/Refer to DM
	Follow up any refund instructions
	Check next day departure/Clear Folios
	Check RO for next day arrival
	Follow up on supporting documents with reservations
	Block rooms for next day arrival. Refer back to DM for verification
	Modify Registration Card
	Prepare Welcome Letter for “Special Occasion” for next day arrivals
	Check Credit Limit & Post Master/Refer to DM
22:30 – 23:30	Prepare handover with Overnight Team
	Cross check all transactions and posting vs Journal
	All rebates and petty cash to be approved by FOM/AFOM/DM
	Count Float before closure
	Close Cashier and proceed with filing
	Attend evening briefing and handover with Night Team

Signature:______________                                                             Verified By: ________________

Daily Task list for Front Office Assistants - Night Shift

Date:________                                            Employee Code / Name:___________________

Time	Task	Completed
23:00 – 23:30	Attend Front Office Handover Briefing with Evening Shift and Duty Manager
	Count Cash Float and take over cash from the evening shift
	Check and log upcoming Wake Up Calls / Airport pickup / drop Orders
	Familiarize yourself with all pending arrivals
	Check incomplete traces and messages of the day
	Control Room status (dirty, clean, inspected) and house count
	Ensure clean Public Areas
23:30– 24:00	Handling pending arrivals
	Check Front office emails
	Check social media guest comments and promptly respond
00:00 – 01:30	Print Rate variance report and check rate applied, statistical codes ( Market, Source etc.) for each in-house guests are correct.
	Guest Profiles (Registration card complete)
	Guest ledger Balance / Deposit due
	Room discrepancy report
01:30 – 03:00	Point Of Sale (POS)  Audit & Closing
	Collect, check and count F&B report / cashier
	File Guest Bill / Checks
	Conduct patrol in coordination with Security
	Check Pay Master, Permanent Folios, Group masters
	Cashier Check and Closing
	Check all Folios complete
	Check Credit Cards settlements.
	Proceed settlement (batch close) on EDC machine for CC and EPS
	Check and drop cash payment
03:00 - 04:30	Night Audit / End of Day Process
	Pending Arrivals checked & handled?
	Credit Card settlements checked, Batch closed and All Cash counted, closed and  dropped.
	RUN NIGHT AUDIT !
	Control arrivals of the day, correspondence vs. system
	Allocate room numbers to arrivals of the day
	Print Reports TBA
	Create Reports
04:30 -05:00	Rebate Travel Agent Commissions Audit upcoming reservations of the week (every Sunday)
	Updating Social Media Guest Comment Statistic
05:30-07:00	Conduct round town report
	Send reports: Daily Business report (DBR), Duty Manager Log, Daily Summary, Credit Limit, No show.
	File reports
	Prepare handover
07:00 – 07:30	Conduct handover with morning Duty Manager and Morning  Shift
07:30– 09:30	Last follow up with the AM shift

Signature:______________                                                               Verified By: ________________