Daily Task list for Front Office Assistants - Night Shift

Date:________                                            Employee Code / Name:___________________

Time	Task	Completed
23:00 – 23:30	Attend Front Office Handover Briefing with Evening Shift and Duty Manager
	Count Cash Float and take over cash from the evening shift
	Check and log upcoming Wake Up Calls / Airport pickup / drop Orders
	Familiarize yourself with all pending arrivals
	Check incomplete traces and messages of the day
	Control Room status (dirty, clean, inspected) and house count
	Ensure clean Public Areas
23:30– 24:00	Handling pending arrivals
	Check Front office emails
	Check social media guest comments and promptly respond
00:00 – 01:30	Print Rate variance report and check rate applied, statistical codes ( Market, Source etc.) for each in-house guests are correct.
	Guest Profiles (Registration card complete)
	Guest ledger Balance / Deposit due
	Room discrepancy report
01:30 – 03:00	Point Of Sale (POS)  Audit & Closing
	Collect, check and count F&B report / cashier
	File Guest Bill / Checks
	Conduct patrol in coordination with Security
	Check Pay Master, Permanent Folios, Group masters
	Cashier Check and Closing
	Check all Folios complete
	Check Credit Cards settlements.
	Proceed settlement (batch close) on EDC machine for CC and EPS
	Check and drop cash payment
03:00 - 04:30	Night Audit / End of Day Process
	Pending Arrivals checked & handled?
	Credit Card settlements checked, Batch closed and All Cash counted, closed and  dropped.
	RUN NIGHT AUDIT !
	Control arrivals of the day, correspondence vs. system
	Allocate room numbers to arrivals of the day
	Print Reports TBA
	Create Reports
04:30 -05:00	Rebate Travel Agent Commissions Audit upcoming reservations of the week (every Sunday)
	Updating Social Media Guest Comment Statistic
05:30-07:00	Conduct round town report
	Send reports: Daily Business report (DBR), Duty Manager Log, Daily Summary, Credit Limit, No show.
	File reports
	Prepare handover
07:00 – 07:30	Conduct handover with morning Duty Manager and Morning  Shift
07:30– 09:30	Last follow up with the AM shift

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