Dialogues for Front Office

1) Thank you for calling ( Hotel Name ), How may I help you?

2) Front Desk, This is ( Your Name)  Speaking, How may I help you?

3) Thank you for calling hotel ( Hotel name ), Have a nice evening!

4) Thank you for staying with us, Have a nice journey.

5) Allow me to transfer your call!

6) I Will be glad to give you a wake up call at 0600hrs. (Guest Name).

7) I Have taken down your request for Airport Transfer, you car would be ready at 00715hrs.

8) May I put you on hold while I check your request for Late departure.

9) Hello Mr.Smith, Mr.George is on the line would you want me to connect the call.

10) Good Morning Mr. Max this is ( Name ) from Front desk, you car for airport

drop is ready. Should I sent someone to collect your luggage.

Standard Phrases For Hotel Front Office Staff

• Welcoming Guest / While Check-in
• Good morning/afternoon/evening (Sir / Madam / Guest Name (Mr. Avasthi) )!
• Welcome to (Hotel Name).
• Welcome back Mr. Pratham! How was your day?
• It is so nice to see you again!
• It is a pleasure to have you with us. / It is always a pleasure to have you with us Mrs. Soniya.
• Good (morning/afternoon/evening) Mr.Kabir, I am “Alisha”. let me know if anything you might need.

To Start a Casual Conversation:

• Good morning/afternoon/evening Mr. Kabir, How did you spend the day?
• What did you discover in (mention city / any attraction near the hotel)today?
• Did you have a fun day?
• How do you feel about (mention city name)?
• I am “Alisha”. let me know if anything you might need.
• While Fond Farewell / While Check-out:
• Thank you very much for staying with us! See you again soon!
• Mr. Singh, Have a safe trip and do keep in touch.
• When you have time, please share your experience about hotel with other travelers on Trivago.
• We hope to see you again, soon.
• Have a pleasant (afternoon / evening).