Sample telephone script 1
Hotel staff:
"Good Morning - thank you for
calling (mention your hotels name), how may I direct your call? "
Guest:
Hotel Staff:
“Reservations (Reconfirm the
department), Connecting your call”
Sample telephone script 2
Hotel Staff:
“ Good Evening – thank you for
calling ( mention hotel name) my name is ( Mention staff attending the call)
how may I assist you ?”
Guest:
“I need to speak to the Travel Desk”
Hotel Staff:
“Certainly Sir, allow me a movement
while I connect your call”
Sample telephone script 3
Hotel Staff:
“Thank you for calling (mention your
hotel name)
Guest:
“I need to make a reservation for
dinner at your coffee shop”
Hotel Staff:
“Transferring your call with pleasure”
Sample telephone script 4
Hotel Staff:
“Welcome to (mention your hotel
name), How may I assist you?”
Guest:
“Can you connect to your cake shop?”
Hotel Staff:
“Please be on the call while I
transfer the call”
Sample telephone script 5
Hotel Staff:
“Good evening (mention your hotel
name), How may I help you?”
Guest:
“I need to book a room at your hotel”
Hotel Staff:
“Sure, allow me to transfer your call
to our Reservations department”
Sample telephone script 6
Hotel Staff:
“Hi, (mention your hotel name) this
is David, how may I Assist you?”
Guest:
“I need to speak to someone from the
Reservations”
Hotel Staff:
“Certainly, I will connect you to the
reservations”
Sample telephone script 7
Hotel Staff:
“Namaste / Vanakam! ( Wish according
to your regional greetings) thank you for calling ( mention your hotel name),
How may I help you?”
Guest:
“I need to speak to someone from the
Reservations”
Hotel Staff:
“Transferring your call with
pleasure”
Sample telephone script 8
Hotel Staff:
“Thanks for Calling (mention your
hotel name), this is Eliana speaking how may I assist you?”
Guest:
“Can I Speak to someone from the Front desk?”
Hotel Staff:
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