Daily Task List for Front Office Assistants - Morning Shift

Date: _______                                                                                    Name / Employee code: __________ 

Time	Tasks	Complete
07:00– 09:00	Attend FO Morning Briefing and take handover from night shift team.
	Count and takeover Cash Float from the Night Shift
	Help operator with any pending Wake-Up calls / Reminder calls to be completed.
	Ensure cleanliness of the Lobby and Lounge, Inform housekeeping department in case any cleaning or dusting required.
	Ensure Newspapers & Magazines are at the Lobby and lounge area.
	Check No Shows from last night and as per policy charge retention.
	Print daily report (in house / departure / arrival / Pick -up )
	Print Special / Preference Report for today's arrival and cross check if the correct rooms have been assigned as per the guest request.
	Check Pick - up and Drop - Report  of the Day with Concierge / Travel desk
	Check Registration Cards and update guest profiles on the system
	Familiarize yourself with Repeat Guests and VIP Arrivals, And organize welcome drink.
	Update FNB & HSK on VIP Rooms and specials requests
	Check early arrivals and charge early arrival charges if required.
	Check & Clear Traces, Guest Messages and Flag them as Read / Resolved in a timely manner.
	Check front office Email id and reply promptly from back office.
	Check stationary and oversee the lobby area
09:00 – 12:00	Check all due out guest balance, ensure folio are clear
	Check that rooms are allocate if not report to a Manager
	Follow up on supporting documents with reservations
	Check & Clear Trace / Flag (Timely Manner)
	FO Procedures - Check In & Check Out
	Modify Registration cards and update guest profile
12:00– 13:00	Follow-up on all Due Out
	Coordinate with HSK in case of late departure/ Check Room Status
	Prepare the Afternoon Briefing
	Clear the FO Rack
13:00– 14:00	Attend Afternoon Briefing and Handover for Afternoon  Team
14:00- 17:00	Check and reply all emails from Back Office
	Update Arrival Guests Profile in the PMS
	Handle all new and future reservations @ Back Office
	Cross check all transactions and posting vs. Journal
	All rebates and petty cash to be approved by FOM/AFOM/DM
	Count Float before closure
	Close Cashier & proceed with filing
17:00-17:30	Last follow up with PM shift

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