Daily Task List Sample for Front Office Assistant - General Shift

Date: ________                                                      Employee Code / Name: ___________________

Time:	Tasks	Complete
10:00-12:00	Briefing with Front Office Team (Morning Shift)
	Count Cash Float and read Front Office log book
	Ensure cleanliness of the Lobby and Lounge
	Review No Shows from last night
	Check daily report (arrival, departure, VIP)
	Check Pick up / Drop Report of the Day with Concierge
	Control Registration Cards
	Familiarize yourself with Repeat Guests and VIP Arrivals
	Update F&B & Housekeeping on VIP Rooms and specials requests
	Check early arrivals
	Check & Clear Trace / Flag (Timely Manner)
	Checks all expected departure balance, and ensure folio are settled.
	Check that rooms are allocate if not report to a Manager
	Handle Check In & Check Out

Time	Tasks	Complete
12:00-13:00	Follow up on Due Out
	Coordinate with Housekeeping in case of late departure/ Check Room Status
	Prepare the Afternoon Briefing
	Clear the Front office room rack

Time	Tasks	Complete
13:00 -14:00	Attend Afternoon Briefing and Handover for Afternoon Team
14:00 – 19:00	Check and reply all emails @ Back Office
	Update Arrival Guests Profile in the PMS
	Follow up on supporting documents with reservations
	Modify RC and update guest profile
	Check Emails
	Check & Clear Trace / Flag (Timely Manner)
	Handle all new and future reservations @ Back Office
	Cross check all transactions and posting vs. Journal
	All rebates and petty cash to be approved by FOM/AFOM/DM
19:00 – 20:00	Count Float before closure
	Close Cashier & proceed with filing
20:00 – 21:00	Last follow up with Night Shift or Evening Team

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