Front Office Department

The "Front Office Department" is the major department in a hotel which is situated at the front part of the hotel and its duty is to sale the rooms of the hotels after registration and hand over key to the guest.

In other word, it is "Show Case Window" of the hotel which reflects the image of a hotel. It is the back bone as well as the "Nerve Center" of a hotel from where all the information and messages are communicated to the different department or personnel. The front office department of a hotel holds first important in view of the nature of a business in a hotel.

Importance of Front Office Department:

Each department plays an important role in order to get a complete task to get the main thing that is the satisfaction of the customer. Sequentially to carry out its mission, worldwide and departmental goals and objectives, every company shall build a formal organization depicting different hierarchy of managing, supervision, and employee or the staff levels. All hotels mission is to make the hotel success by satisfying the customer need. If the hotels fail to do so, it means that they have failed everything. This is because we have to be humbled to the guest and respect the guest although they are wrong. The statement saying that “guest will always be right” is the rules showing that everything that the guest do and say, we have to give and take. The main department that is front office management has to play the important role as they are the one that will communicate with the guest from the guest check in until they will check out. Smile and greet the guest politely will make the guest feel happy and hoping that they will see us again.